When deciding which company should be in charge of the cleanliness of their office spaces, clients value the accessibility and quality assurance of companies. In fact, 80% of customers say they would easily choose a cleaning company with convenient and flexible services.
One of the easiest and most enticing ways to offer customers accessibility is online scheduling. With an online scheduling service, customers have a mitigating circumstance of providing top cleanliness and fast service to their business facilities. They can choose the available time that works best for them.
For companies, this means less administrative work and less time spent on the phone scheduling services. Scheduling online can increase the demand for the company’s services while freeing up staff time to devote more time to better customer service.
In the continuation of this text, we will illustrate the statistics that show how customers use online scheduling and why it is becoming an important tool for scheduling commercial cleaning services today:
- About 1 in 5 clients say that waiting by the phone to make an appointment during the company’s working hours is frustrating and sometimes they do not manage to do it on time;
- Only half of the clients who call for an appointment can make a reservation by phone on the first try;
- 32% of customers prefer online booking;
- 68% of customers say they are more likely to choose companies that offer the ability to book online, change or cancel services;
- For companies that offer online appointments, most appointments are between 5 and 8 days from the moment of booking;
- 35% of scheduled services are scheduled outside of normal business hours;
- 2 out of 5 companies say that scheduling services online is most important for a successful business.